In today’s Tech savvy environment, if you let your web & mobile apps go down, you put your business at risk. Web99 keeps it at bay by providing expert Web & Mobile Application maintenance services. We offer a wide range of independent software maintenance services that adhere to the highest levels of security and industry standards.
Below are some Frequently Asked Questions regarding Maintenance Services?

FAQs: Annual Maintenance Services FAQs


It is important to keep your site content data, files, videos and images with fresh content and up to date with plug-in. This helps to keep your site visitors informed and engaged about your dedication about today’s technologies. A regular maintenance and up-gradation of the software and hardware ensures protection from the important data, machinery and time loss due to damage. It also saves from unwanted expenditure.

Indeed we provide all Website, softwares and mobile application Post Development Maintenance Services; which includes post-project assistance and client satisfaction protocols.
Yes! But your IT services must be on board with us which means your website must be on our secure server. We can also look to organise different way of maintenance contact us to discuss.

Maintenance costs are calculated at 30% to total Website/Software/mobile application Fee.

You can hand over the website to us & simply relax. Sign up with us for an Annual Maintenance Contract and you’d be ensuring that we would be taking care of your entire website updation requirements all round the year.

We send our renewal notices out 30 days prior to the expiration of maintenance, to ensure appropriate time is given for thinking to renew the Maintenance contracts.

A renewal prior to expiration ensures continuous maintenance services and avoidance of the additional costs related to lapsing on support.

Customer’s support needs vary from year to year. There may be one year where they need little support, and another where they need more than their annual fee may cover. In either case, we are available and support them for their annual maintenance fee.

If your maintenance lapses, you will not have access to technical support and your website

We offer Website, Mobile application, Software and Server Maintenance services which includes 24*7 monitoring, etc.

Assistance in Website Content Management – Any editing you might need for the text/images present on the website.
Developing Additional Web-pages – During the course of time, you may want to add more information to your website, we’d help you do so.
Technical Trouble-shooting – We shall ensure uninterrupted running of the website and undertake technical troubleshooting or updates to allow optimum performance of this website at all times.
Frequent communication – Our support desk is accessible via via phone, instant messenger, live chat which would mean your needs are instantly addressed. Even if you do not call us for a couple of months, your account managers shall be in regular touch with you on a monthly basis just to ensure your satisfaction with our website maintenance services. To let you know that WE CARE.

  • Hosting,
  • Renewal of Domain monitoring
  • Minor changes
  • Upgradation
  • Security of Website
  • Regular backups
  • We do continue monitoring the web portal to prevent hacking activities.
  • Weekly we do take backup of your web portal database.
  • Domain expire reminder.
  • 10 time training to operate / manage.
  • Minor updating with content.
  • Minor updating with image and others.
  • Update your website with latest security parameters.
  • Update application version (When Required)
  • Update database software (When Required)
  • Regular update according to resource improvement
  • Customer general support: Monday to Friday 9am to 5pm (AEST)
  • Technical Support via email / support ticket: Monday to Friday 9am to 5pm (AEST) On call Emergency Technical support available 24×7 at an extra 15$/hour
  • Load monitoring and maintenance
  • Bandwidth Monitor
  • Resource Optimization
  • Web space management
  • Error log management
  • DNS management
  • Database service management
  • Configuring and managing all server components like – IIS, FTP, Mail Server
  • Control panel upgrades
  • Routine security audit of your server
  • Operating System Updates & Patches
  • Service configuration and fine tuning
  • 8 hours and 5 days manage support

You need to pay 100% payment on the day when website will go live or Software will be installed.

It depends on the amount of changes requests we have received. With receiving the change requests, we will confirm the turnaround time. Usually all changes are completed with 24 business hours.

Frequent communication – Our support team is accessible via Call and Email.

If any of the services you require is not mentioned under Website maintenance service list, please feel free to contact us for quote.

We will be glad to make any changes to your website as required. So we will submit customized quote based on the changes required & start upon approval. All changes will be handled as a separate project.

FAQs: Search Engine Optimisation FAQs


SEO stands for Search Engine Optimisation. SEO is the technique of optimising your website and increasing your website’s visibility in terms of visitors, leads and sales through search engines like Google, Yahoo, Bing & other. It is one of the most preferred modes of Internet Marketing

There are three main types of SEO, which include:

  • White hat SEO: White hat SEO helps improves a website’s performance while still following the rules and regulations of the search engine. It focuses on users instead of search engines (that’s what Google loves too) and requires a lot of time and efforts. This is the preferable type of SEO you should follow if you want to get more out of search engines. It includes tactics like content marketing, mobile optimisation, keyword research, competitor analysis etc.
  • Black hat SEO: You should avoid this type of SEO as Google penalises the sites that practice black hat SEO techniques. It is a way a company can increase its ranks in SEO by violating the search engines terms of service. Black hat is often used for people who use the internet to perform illegal actions such as hacking, sending viruses, or by performing any unethical behaviour online.  It includes things like link cloaking, keyword stuffing, hidden text manipulation etc.
  • Grey hat SEO: This is usually a combination of both the above two techniques (still you should avoid it) and typically contains tactics like buying links, having higher keyword density than text, spun content etc.

Organic results are the results that appear in search engines, for free, based on an algorithm. Paid — or inorganic — search results appear at the top or side of a page. These are the links that advertisers pay to appear on different search engines.

Improvement in ranks will lead to an increase in relevant traffic from various sources.

  • More Traffic = More Leads.
  • More Leads = More Conversions.

There are a few different factors that will determine how quickly (or slowly) results will come. This list includes, but isn’t limited to:

  • How much content you create
  • The quality of the content
  • How the content resonates with your audience
  • If you’re a big or small site with strong or weak domain authority

The time frame for any SEO campaign depends on the website to optimize and its competition. Usually, it takes 3-4 months to get expected results.

However, typical marketing (20 web page website with regular competition) would take roughly four weeks for site-optimization, a month or two for link-building and up to 3-4 months to obtain positions.

Though, you will start finding positive changes on your website’s traffic and performance by the end of the first month.

The amount of work necessary varies widely from project to project; therefore, so does pricing. Several factors influence the cost of SEO, including:

  • Competitive online landscape
  • Your current performance in search
  • The number of web pages on your site
  • The age of your website
  • The number of authoritative websites that link to yours
  • The construction of your website
  • Your website’s content, its overall information design, and its structure on each page

For relatively less competitive industries—often for local, small businesses—pricing for search engine optimisation is typically in the range of $999.00 to $ 12999.

For more competitive, corporate businesses that target national or international search results, there is substantially more work involved, and pricing generally begins at $7000.00.

Springboard SEO’s project-based pricing is based on customised solutions and our non-cookie-cutter approach to web visibility.

Search engine optimisation methods we use are tailored to each website’s strengths and weaknesses; however, the types of improvements made with SEO fall into three categories:

  • Website construction. Behind the scenes Web languages and technology that holds your site together, i.e., static vs dynamic pages, content management systems, quality of HTML/CSS, etc.
  • Content. All the information (text, images, media) on your site, its structure, its accessibility to search engines and people, and how well it satisfies the needs of your visitors.
  • Marketing. The use of social media to create buzz and increase links to your site. Backlinks from search engine respected websites, in turn, earn your site that respect, and boost your rankings.

This is a page that gives search engines information about the pages a company wants indexed or crawled. You can find this page by doing to YOURDOMAIN/robots.txt. 

SEO Backlinks are also known as inbound or incoming links, and they are links to your website from another place on the internet. They are handy to search engines because they give a good indication that a website is accessible. The more quality backlinks your page earns, the more valuable it is in the eyes of the search engine, and the more likely it is to achieve a high ranking.

Link building is the process of acquiring hyperlinks from other websites to your own. A hyperlink (usually just called a link) is a way for users to navigate between pages on the internet. Search engines use links to crawl the web; they will crawl the links between the individual pages on your website, and they will crawl the links between entire websites. Both internal and external link building can help boost page authority, but one is decidedly harder than the other!

A website’s domain authority corresponds directly to its ability to rank in the search engine. Conceptually, you can think of domain authority as an extension of link equity. If a page’s link equity is determined by the number and quality of its links, then a site’s domain authority is determined by the link equity of all its pages.

This file is an index of all the pages on your site. It’s a quick reference for search engines of content that you want to be indexed.

Keyword research is the process of finding and using the right keywords within your content (either in blog posts, sales pages or landing pages) to attract more visitors from search engines like Google.

A website can be blacklisted if an unethical search engine optimization tactics have been used to promote the website by a search engine like Google, Yahoo, Bing.

It can be challenging to recover from blacklisting; often, it is easier to use another domain with a new site and move forward from there after cleaning out whatever spam tactic got you banned.

To start-off any online promotion or website optimization. We need to identify the key-phrases or keywords that a prospective user would be searching to reach your website; inclusive of the product or services detail that you are offering is called performing a keyword analysis. Keyword analysis involves a bit of research and a good knowledge of your business and the benefits you provide your customers.

There is no limitation on several keywords; you can choose according to your budget and requirement of campaign. Our SEO specialist will guide you in determining the number of keywords.

  • After sign up, we will send you an SEO checklist with SEO specific questions which you need to fill as per your requirements. This checklist will play a pivotal role in developing an online marketing strategy for your business.
  • Once we receive the checklist, our team will review the checklist & will start analysing your business & your competitors.
  • Once completed, then we will send you the most likely keywords to be optimised.
  • You can select the keywords to be optimised & then the team starts working on it.
SEO results are very easy to follow through changing your position on the search engine, increasing the number of queries/keywords, visits increasing. We will send you Monthly reports which will transparently show all marketing activities.

Absolutely, our team spends much time in researching about the latest developments in the SEO world; hence our work is always abreast with latest updates of Google algorithms.

Search Engine Optimisation is a dynamic process, and one cannot expect to maintain its top position all the time, although we put our best efforts to maintain the same. Since it depends on 100’s of website and search engine factors and also on your competitor’s website, any good SEO company will never say that you will always be at the top for your industry keywords.

Not necessarily. When warranted, subtle editing to your site’s content will be seamlessly integrated to match your brand’s voice and style. In some cases, additional web pages, improved site or page structure, or more usable and efficient navigation might be recommended. Whichever path is best for your site’s success in search, its implications on website usability and your brand’s image are given equal priority.

You can expect rankings to improve over time, not diminish. Many of our clients see their rankings rise with every Google update (additions/improvements to Google’s ranking algorithms). Contrarily, in that time, many of our competitors have fallen from the first page of results for competitive keywords as a result of using quick fix and band-aid solutions, instead of thorough planning and careful implementation.

FAQs: Web & Mobile App development FAQs


This choice is based on your target audience and usability. In the current environment, both platforms are equally popular among end-users that’s why we recommend launching the product in both the platforms.

Your website does not require to have the same features as your mobile application. Your first website can be necessary, which can be further developed once your mobile app becomes popular. However, you must have Website with same feature as your mobile application, in case of service provision via mobile application.

  • Server requirement is based on traffic expectation, data storage, government requirement, and security requirement.
  • Server Management, integration, transfer, and configuration are add on services that you may require for the smooth running of your web & mobile application.

Web & mobile application service requires following additional services

At web99, We can develop Web & mobile application on following innovative. However, our experience is not limited to following technologies.

  • Web Application : PHP/ WordPress/ Magento/ CakePHP/ Zend/ YII/ Laravel/ Codeignitor/ AngularJS/ NodeJS
  • Mobile application : iPhone native/ Android native/ IONIC/ Phonegap/ React Native
Custom web application or mobile application is application that is developed out of scratch analysing your business requirements. This way, your web application or mobile application will work according to your business process to improve your business efficiency and efficacy.
We do have strict NDA policy to keep your provided information safe. An NDS will be signed by all parties involved in deal. To receive our NDA you can click here or send us an email as admin@web99.com.

Most of our customers who work with us come with a simple process or idea of business. We have experience of converting that idea into a digital web or mobile application using our technical expertise. In most cases, It is better to work with a business or individual with a partial plan.

The cost of development is directly associated with duration for development. The time of development includes the time of designing, research, analysis, designing, and coding. In a nutshell, cost of development is directly associated with what you are looking for in the project. A primary project with simple app design and features will cost you as low as $5000, and as you keep increasing the level of work, the price can go up to $50000.

FAQs: Website Development FAQs


The process begins when you contact us with your requirements. We analyse your needs and respond to you. Based on the further discussion, you can choose an engagement model that suits you the best. After that, we begin the process of development.

The four easy steps we provide below will guide you in the direction of a professionally designed, developed and marketed Web site.

  • Step One: Domain Name (URL) Registration — This is the address people will use to access your Web site (www.yourcompany.com). Once you have determined that the URL you wish to use is available, the cost to register a name is anywhere from $20.00 to $40.00 per year. You will require to renew your domain name yearly or second yearly bases.
  • There are additional services associated with domain registration such as privacy protection, thrift protection, DNS services, renewal alert, auto-renewal, and business email set up. The cost of these services ranges from $ 10 to $ 150.00 per year. At web99 We specialise in providing package deals.

  • Step Two: Design of the Web Site — This is where the look, feel, and content of the Web site are determined and created.
  • Step Three: Hosting Your Web Site on a Web Server — This is where you rent space on a computer that is always connected to the Internet. The price will vary, depending on the amount of disk space you will have and the connection to the Internet.
  • Step Four: Marketing Your Web Site — You should be thinking about the marketing of your Web site as it is being designed. The content of the site needs to reflex the search terms if you want your website to appear on search engines.

There is no precise answer to this question. There can be a hundred reasons to have a Website, and a few important once might be the following.

First, a Website can reach millions of people that might not otherwise be available. Second, customers can view products, services, or whatever you want to share from the comfort of their own home. No matter what type of business you are in, there are ways to grow and make money on the web for you.

Believe it or not, a Website is the least expensive way of getting your message out. It is always accessible and can carry a message in just about any fashion you can imagine, the internet is the least expensive way to market your company.

A Website acts as a promotional tool that helps you to promote your business among a global audience. It helps in establishing a brand identity since a Website increases the credibility of your business. You become competitive since most of the businesses are building their presence over the Internet and you cannot afford to stay behind.

The length of time to create a fully functional website is based on several factors. Custom design work can take anywhere from 1 – 4 weeks, depending on the complexity of the design and the number of revisions you require. The development phase requires an additional 1 – 6 weeks, depending on the number of pages, and the functionality required. We will provide you with an exact time frame of website completion after reviewing all complexities and requirements for your website. Content is also an essential factor of delay in website delivery. Of course, these are general guidelines, and we will make every effort to meet the timeframe you have in mind.

Websites are quoted as a fixed bid project. The cost structure is based on the package selected, the complexity of functionality, the size of the website, and the need for marketing support such as search engine optimisation, copywriting, and social media integration. Every project is unique, and we try to make sure our pricing is based on your specific needs and not what we think the market will tolerate.

In the majority of cases, a meeting isn’t necessary, and most of our websites are generally completed with contact via email and telephone only. We place suggested website designs online via, our secure testing server for you to view the work in progress. This way we can have regular communication to ensure you are getting what you expect from our team.

All our websites are created with search engines in mind, and the website design is compliant with search engine guidelines. It is a good idea for your website to be re-evaluated in time as over some time the search engines do alter their rules and algorithms and you will want to be sure that your website is kept up to date and complies with new standards of search engine. To gain maximum visibility by the search engines, we highly recommend utilising our comprehensive SEO services.

Yes, using the responsive design we ensure our sites work on all devices, including desktops, laptops, tablets and mobiles.

No. We discuss with you your website requirements and then price accordingly, and once you have placed an order for your website design with us, we work hard so that the outlined price quote is strictly adhered to. Web design is very much an evolutionary process, and often, clients change the scope of a project once underway.  If the need to alter the price quote arises, we will communicate this to you before any extra work is started. We always discuss options for alternative cheaper development and associated expenses with clients.

We require Content for all pages of your website (Home, About US, Our Team, Our services/Products), High Definition Images, Fields for Forms integrated on your website, testimonials (if require on website).

It is helpful to us if you can provide text and photographs in electronic form – for example, the files output by a digital camera and the copy in MS word or similar format.

If this is not possible, we can help get your information ready for use on the website. We will also provide you instructions on how to upload the material via FTP or email.

Yes, we can! We work with talented and experienced content writers to help you get your message across quickly and directly. The cost ranges from $200 to $450 per page for 250 words depends on quality you require.

Yes. We will help you source stock photos from sites such as www.adobe.stock.com. We also have photographers and videographers available to produce custom photography and videos for your website.
Yes, we sure can. Our skilled designers are not only brilliant at producing great looking websites, but they can design a unique logo for your business too.

Yes. Web99 offers domain name registration. You can send us your suggestions to us & we will check for the availability of the domain. If Domain is available we will register under your business name. You don’t have to purchase website design or Web hosting services from us to use this service, though we hope you will want to use Web99 for all your website needs!

YES! Everything that we build will be 100% owned by you. Most of our clients stay with us for the life of the website. Our team is just irresistible that way. However, if for any reason you decide you want to take your site to another hosting service and get another company to service the site, we will happily assist you in making the transition as effortlessly and efficiently as possible. The website is yours after all, and we were hoping you could take it wherever you go.

The project starts with a 50% deposit. After design sign off and before we move into programming, we collect another 50% payment. 100% payment must be cleared before the website launch.

Yes. We have Secure Servers (SSL) which use the latest encryption methods to ensure that your customers can buy from you website knowing that the information they enter is secure and safe.

Yes! Once the design for the main page has been completed, it will be uploaded to our server for your approval. After approval the rest of Website will be developed.

We fully support any website we design and are always available should you encounter any problems or require new enhancements. Web99 also offers website hosting and maintenance.

It depends on how much information you want to be displayed on your website. If you have many products and services, then it will be advantageous to have a database built into your design. We will discuss this with you in detail. If a database is advised, we will explain precisely how it will work. We will tailor your website design to suit your specific requirements.

There are many different ways to update websites. The method you choose and the functionality we build into your design is solely up to you.
If you have a small website of just a few pages and will only wish to make changes very infrequently, then usually it is more cost-effective to ask Web99 to carry out these changes for you.
Other methods are largely dependent on how much data or information you have and how you store this information. We can provide an online content management system in which you can update individual products/pages/services or particular sections of your website, such as company news.
We also can provide functionality so you can upload your entire product catalogue to the website in one action using spreadsheets. We can also add databases if you wish.

content management system (CMS) is a system used to manage the content of a Website. There are lots of content on the website which need to be updated on frequent basis. If you want to update content by yourself then you need CMS website. A CMS website is website where one can update content without knowing any coding expertise. It is effortless to operate and functionally similar to any other social network profile updating.

Yes, we provide all our clients with training on maintaining their website via the CMS.

Yes. We would be happy to look at the existing website that is built by another firm and give you a quote for updating it.

Yes. We can redesign existing sites and retain your organisation’s style or give you a completely new look. Web99 also can provide a free website evaluation. We will show you how your site can take advantage of the latest Web technologies.