12. What will Web99’s Software Maintenance service involves?
- We do continue monitoring the web portal to prevent hacking activities.
- Weekly we do take backup of your web portal database.
- Domain expire reminder.
- 10 time training to operate / manage.
- Minor updating with content.
- Minor updating with image and others.
- Update your website with latest security parameters.
- Update application version (When Required)
- Update database software (When Required)
- Regular update according to resource improvement
- Customer general support: Monday to Friday 9am to 5pm (AEST)
- Technical Support via email / support ticket: Monday to Friday 9am to 5pm (AEST) On call Emergency Technical support available 24×7 at an extra 15$/hour
